I’m building a digital product/service and I want to make sure I’m doing it right
If you’re already building a digital product or service, you’re hopefully thinking about some of these areas these principles cover already.
You can use our checklist to map where you are right now and where the gaps are in your work.
It’s hard to do everything, so don’t get overwhelmed if you’re missing areas. Just prioritise the work that needs to be done depending on where you are in the process. For example, if you’re at the start of the process, it’s not good spending all your time building partnerships if you don’t even know what you’re going to build!
Start with user needs, and keep them involved
I have researched directly with my user group to understand their needs from their perspective. This means understanding their behaviours, attitudes and needs. For example, I’ve conducted semi-structured interviews with users or undertaken or contextual research
I have a plan to continue to engage with my intended service users over time, such as conducting usability studies
Things you might have:
User needs based on user research
Jobs to be done
A research plan for ongoing usability testing
Tools you can use:
User needs – the Government Digital Service has great guidance on identifying and writing up user needs
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